Enterprise UX: Is it really a thing?

S02E13 We briefly discuss Enterprise UX as we wrap season 2! Transcript Matthew: I didn’t mean it like that. I said that in the talk last night. I was talking about the design of thermostat controls in a hotel room where it was digital and the light never dimmed. So even these blackout curtains, it just lit up the room and I said, and no one thought what do people do in these hotel rooms when the curtains are closed. And I was like wait. I have very mixed feelings about enterprise projects. Matt: I am not mixed feelings. I […]

Does UX Certification Make Sense?

S02E12 We discuss a bit about Imposter Syndrome and UX certification; how we’re both SUPER on the fence about it. And by on the fence, we mean the Fence of Againstness. But in what circumstances does it make sense? Transcript Matthew: Bifocals. Matt: Oh. One focal wasn’t enough. Matthew: A friend of mine has a friend who teaches a class at the University of Portland and it’s a elective class on UX for the computer science major. And there’s about 17 kids in the class. And they wanted a guest speaker. He was describing– Matt: They couldn’t find one. Matthew: […]

How do we Make Meaningful Work?

S02E11 Matt sat down with Jo and Dan to chat about what makes work meaningful and how to go about making meaningful work. Part of the answer is to both deeply reflect and learn and practice together as a team. Dan and Jo are on to something that more and more companies need to start considering. Transcript Matt: Hey, everyone this is Matt with We Can Do Better. Welcome to the show today. We are joined today by two special guests: Josephine Wong and Dan Zook, all the way from Hong Kong. Though, today they are here in Atlanta with […]

How do you find (and be) a good UXer?

S02E10 We chat a bit about how to go about finding a good UX Designer or Researcher. Our conversation applies to Service Design, Interaction Design … all the titles! If you want the TLDW answer … well, we think you should watch. The answer(s) isn’t ground-breaking and yet so many people (hiring managers and applicants alike) downplay or ignore the importance. Transcript Matt: Can I buy a ticket if I don’t attend? Matthew: Absolutely. I’ll sell you twenty. Matt: Oh, what a deal. Let’s talk about hiring people. Matthew: Let’s talk about hiring people. Matt: Specifically, user experience people. Matthew: […]

On The Move With Elizabeth Bacon

S02E09 Matthew sat down, stood up, then sat down again with Lizz Bacon to talk about Personas, Strategy, the Beginner’s Mind, and avoiding large trash bags in the road of life… also, actually in the road. Transcript Matthew: Good morning, or … Lizz: Hi. Matthew: Yeah, good morning. Lizz: It’s morning. Matthew: It’s morning. Lizz: It’s definitely morning, it’s a Sunday, my goodness. Matthew: I’m very glad that you could join me for this interview, and, one of the things that we’ve done with the show a couple of times, is interview people, and it’s mostly, like, I want to […]

The Value of Research and Design

S02E08 What is the value of spending time and money doing informed research and design work? Well … would you like to make more money? Have bigger impacts? Create delightful outcomes? Of course you do. Transcript Matt: I Actually don’t get out of bed for one Matthew: Okay, how about two? Matthew: Actually reading, something by our close personal friend, what’s his name? Matt: Ah, we have so many Narrow it down. Matthew: Oh, I feel bad, I’m totally blanking on his name, Dave um Matt: Dave Matthew: Oh my god. Matt: How do I know him? Matthew: Everyone knows […]

Being the I in Team: Working (Mostly) On Your Own 

S02E07 We talk about what it’s like (and what’s needed) to run a business of (essentially) one. This one goes out to people moving into the wonderful world of UX (and related areas of focus). Transcript Matt: I’ll warn you. I’m not feeling very effervescent today, so. Matthew: Oh, okay well. Matt: Pardon my drab attitude. Matthew: I mean I don’t wanna oversell it, but I can easily match that. Matt: Hey Matthew. Matthew: Hello. Matt: Hello everyone. Matthew and I have been talking a lot about things around starting up at your business. How to go about running your […]

Group Sessions: Getting Past the F-word. Well… The FG-word.

S02E06 We talk about what we don’t like about Focus Groups (everything) and what we do like about running group sessions. Are they the same? No. Is this just semantics? Also no. Transcript Matt: I don’t even call them focus, I call them like group feedback sessions or something like that to make it– Mathew: So it sounds like what you’re saying, Matt, is you don’t like to use the F word. Matt: I don’t, that’s right. It starts with F and ends in C-K. It’s feedback. Matt: All right. Matthew: Hey and now you’re back in the… Matt: Now […]

A Non-Fireside Chat with Steve Portigal

S02E05 Matthew chats with Steve Portigal. Partly because he hasn’t chatted with Steve in a while, and partly because we all want to know: “Auralization of Document Structure?” Also, we chat about research topics that are way more relevant. Transcript Matthew: Good old Guelph, Guelph doesn’t get enough shoutouts I think. Steve: The fact that it ever gets shouted at all. Matthew: First off can you just do like a really brief introduction, of who you are? Steve: Oh me, oh okay Matthew: Or you could introduce me, hi hello Steve: Yeah I’m Steve Portigal, I am outside of south-side […]

Iterative Research. Small Bites.

S02E04 Minimum Viable Research? Yes. Matthew waxes on the topic of moving forward with research in an iterative manner. Building up to a level of confidence, rather than committing to interviewing/testing with a set number of participants. Transcript Matthew: You’re not hearing your voice, are you? Matt: No, sounds normal. Matthew: I like how I said that and you’re really quiet for a second. Matt: Am I? Hold on, hold on, hold on. Nope, nope. Yeah, what should we talk about? Matthew: Well, let me tell you, I’ve got thoughts. Matt: Yeah, what are your thoughts? Matthew: Well, I just […]